Welcome to our atelier. We are a newly founded atelier dedicated to creating unique pieces with a focus on quality and craftsmanship. We have compiled answers to some common questions below. If your query isn't addressed here, please don't hesitate to reach out to us.

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Sizing & Fit Guidance

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Q: How do I find the right size?

A: We are meticulously preparing a comprehensive sizing guide with detailed measurements for each of our garments to ensure you find the perfect fit. This guide will be available on our website very soon. In the meantime, if you have any questions about the fit of a specific item or need a recommendation, please contact us at XXX, and we will be delighted to assist you personally.

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Shipping & Delivery

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Q: Do you ship internationally?

A: Yes, we are intending to offer global shipping to bring our creations to you, wherever you are. We regularly ship to most locations across the United States, the European Union, Asia (including Mainland China), and many other destinations worldwide.

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Q: How are shipping costs calculated?

A: Shipping costs are calculated at checkout based on the weight of your order and the destination country. These costs are determined by the rates of our third-party delivery partners. The final shipping fee will be clearly displayed for your review before you complete your purchase.

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Q: Will I have to pay for taxes and duties?

A: Please be aware that international orders may be subject to import duties, customs, and local sales taxes levied by the destination country.

• The recipient of the order is responsible for all import duties, customs, and local sales taxes.

• As the importer of record, you will be required to pay these fees directly to the carrier or local customs authority to release your order from customs.

• Because customs policies and import duties vary widely from country to country, we cannot predict what these charges will be. We recommend contacting your local customs office for current information before you place your order.

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Q: How long will it take to receive my order?

A: As each piece is carefully prepared in our atelier, orders are typically processed within X business days. Once dispatched, shipping times will vary depending on your location and the courier service. You will receive a shipping confirmation email with a tracking number as soon as your order is on its way.

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Return & Exchange Policy

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Q: What is your return policy?

A: As a newly founded atelier with small, carefully managed production runs, we take immense pride in the craftsmanship and quality of every item we create. Each piece undergoes a thorough quality check before it is dispatched. Given the limited and often made-to-order nature of our collections, we are unable to offer standard returns or exchanges for reasons such as change of mind, incorrect size selection, or variations in color perception. We strongly encourage you to consult our sizing guide (once available) and contact us with any questions prior to purchase. However, we are committed to your satisfaction. If you have a significant concern about your purchase, please contact us at XXX within X days of receiving your order to discuss the matter on a case-by-case basis.

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Q: What if my item is damaged or has a major defect?

A: We stand by the quality of our work. In the unlikely event that you receive an item with a major non-conformity or a significant manufacturing defect, please follow these steps:

1. Contact our customer care team at XXX within 48 hours of delivery.

2. In your email, please provide your order number, a detailed description of the issue, and clear photographic evidence of the defect.

3. We will initiate a collaborative investigation to assess the issue. Please retain the item and all original packaging until the matter is resolved.

If, upon review, a major non-conformity is confirmed by us, we will work with you to determine the most appropriate resolution, which may include a repair, a replacement (subject to availability), or a return. Our liability in such cases is limited to the remedies of repair, replacement, or refund of the purchase price of the defective item.

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Privacy Policy

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Q: What is your privacy policy?

A: We are committed to protecting and respecting your privacy. You can access the policy here. This policy outlines how we collect, use, store, and protect the personal information you provide to us when you make a purchase or interact with our website. By visiting our website and providing us with your information, you consent to the practices described in this policy.

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Terms & Conditions

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Q: What are your terms and conditions?

A: The terms govern your use of our website, and your purchase of products from us. You can access the terms here.

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Have More Questions?

Our team is here to help. For any other inquiries, please feel free to contact us at XXX, or submit your question via the form below.